FAQ

First of all we want you to be a very happy customer that we see here over and over again! Our goal is to help you to buy the products that you will really use. To ensure this please use our LIVE CHAT so if you have any questions about any of the products you will get the answer you need to make the decision which is the best for you!

I want to buy a trick for somebody else (child, friend, brother, sister) can you help me?

Of course! We are more than happy to help you out please use our Live Chat or send us a message via contact form!

How the shipping works?

Since the April of 2018 we ship form both the USA and the EU. Depending on your address where the package ships from. This solution ensure cheaper and much faster shiopping.

Mystique Factory ship with Priority Airmail, UPS and Fedex Express which means our packages arrive to you very fast! Please visit the SHIPPING menu for details. We ship worldwide!

Can I track my package?

Every package that leave the warehouse is trackable.When you login to your account you can always see where your package is and you can track it anytime at: www.fedex.com

How refund works?

We refund every product that is unopened and not damaged after it returned to us in 45 days.

If you have a missing part or damaged item we do our best to give you a new one and make your unit perfectly usable. But if you want a complete refund we need the product back in 30  days.

DVDs, eBooks, Downloadable videos and Books are NOT refundable due to the fact that we sell secrets and we can't ask the secret back.

A long term relationship with you is much better for us so please if you have any problem about a gimmick or anything dont be shy and don't hesitate to contact us!

How about electronic products?

Since we buy complete products from wholesalers or distributors we don't stock any spare parts for electronic products. If you order an electronic product and it's damaged or not working we will handle it for you. We try to do everything for you so you don't have to worry about it at all!

Every electronic product that have a Warranty it belongs to the creator of the product which means the creator of the product can help you out. Mystique Factory is not responsible for any electronic product all the electronic products warranty belongs to the creator of the product since only he have the knowledge to fix the product.

Is your website secure?

Yes our website is 100% secure. We dont give away any credit card or personal details / information to any third party.

By placing an order you accept all the conditions and terms that are mentioned above.

 

For any other questions please don't hesitate to contact with us or ask one of our operator's help at the live chat!

 

 

 

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